Airlines Reporting Corporation | Compliance Analyst

Airlines Reporting Corporation • arlington, va, us • 4h ago

Compliance Analyst
US-VA-Arlington
Job ID:
Type: Regular Full-Time
# of Openings: 1
Category: Customer Operations and Support
Arlington
Overview

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world's largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for a Compliance Analyst to join our team! In this position you are responsible for governing the roles and responsibilities of ARC, and its' participating Airlines, by monitoring, analyzing, and recognizing signs of compliance risk by accredited travel Agencies as set out under the Agent Reporting Agreement and Industry Agent Handbook.

Responsibilities

Review and ensure compliance of Accredited Agents within the guidelines set in the Airline Reporting Agreement and Industry Agent Handbook. Effectively escalate areas of concern, findings of investigation in order to provide supporting documentation and data to further ARCs efforts in safeguarding the distribution chain.
Successfully identify any customer disputes or discrepancies taking needed actions to resolve the issue using excellent communication and customer interaction skills. Work with agencies and internal clients to resolve reporting issues.
Collaboration with external Ticket Resolution Services (TRS) vendor is fundamental to ensure efficient handling of debit memo escalations. Work within CRM tools and applicable systems at all times.
Provide successful resolution and recover of funds for dishonored bank drafts within set KPIs.
Serves as back-up for other team members within the Revenue Integrity department.

Qualifications